When I came into the store, the sales associate, Jeff was busy helping someone else to resolve a problem. He politely told me he would be with me soon. I watched as he tried a number of ways to find the solution and quickly did resolve the issue. That customer left satisfied. I was then assisted in activating my new phone and was on my way soon after. Jeff was both polite, efficient and friendly. At no point did he try to talk me into something I did not ask for.
Mostly fast talking high pressure tactics by reps who don't seem to be all that well informed. They spout off marketing materials from the manufacturers, ignoring all other sources of more objective info. Also, this store is over priced for accessories - for example an Otterbox Defender for $20.98 on Amazon vs $49.99 at the store!! Frankly, it is so much easier and more pleasant to order what I want directly from the Verizon Wireless Website since 2 day shipping is free. I did have some questions, so I called into the Verizon tele-sales team, and while they did do a bit of up selling, it was not over the top and the rep was knowledgeable. So today, I ordered 2 phones directly from Verizon: I was able to get $50 off per phone, and have the $30 activation fee waived, for a total savings of $160 over the price offered at the local franchise... The bottom-line is that while I want to support a local business, it is far more pleasant and less costly just browsing the Verizon Wireless web site and get my accessories from Amazon.
Great group of people. Very helpful
Tyler was AWESOME!! He helped me upgrade my phone and open my own phone line and I am thoroughly happy with my purchase. He also helped my mom switch from Apple to Samsung and she’s so excited! We also got an Ellipsis 10 HD Tablet for the Black Friday deal and are very excited to try it. Thanks again Tyler, you rock! Very knowledgeable and we could tell he truly wanted us to enjoy our new products.
Told me there was a $20 charge for transferring my contacts and messages...after they transferred my contacts and messages. Took them 3 minutes.
In terms of service - it's hit or miss. My phone did a factory reset, so I went in for help with this software issue and they just just tried to keep selling me a new phone, so I took it home and fixed it myself using Google... The one reason I give this store 2 stars instead of 1 is that there was one sales rep that I purchased a phone/line package from last spring who was well informed, low pressure and very helpful - I would buy from her again anytime. Perhaps she should oversee the sales training program.
Verizon Authorized Retailer Wireless Zone is a US Electronics Store based in Plymouth, New Hampshire. Verizon Authorized Retailer Wireless Zone is located at 594 Tenney Mountain Highway, Route 25, Plymouth, NH 03264, USA.
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